Resolution Specialist

Job description

Company Description Why Walmart?: At Walmart, we're building a workplace where every associate feels they belong and can do their best work. We're committed to creating a safe, healthy environment for our teams and customers. When you join us, you're part of a mission that matters — one where your contributions directly impact the wellbeing of thousands of people every single day. Job Description: As a Resolution Specialist, you'll be the bridge between our Fulfillment Centers and Seller Support teams, helping resolve issues and disputes with professionalism and care. You'll support sellers and business partners with processes, tools, payments, policies and operational workflows. Your expertise in marketplace and fulfillment operations will help keep things running smoothly. You'll manage sensitive situations while building positive, lasting relationships. This role is perfect for someone who thrives on helping others succeed. Key Responsibilities: - Investigate and resolve seller disputes with accuracy, fairness, and full compliance with company policies, ensuring well-supported, data-driven decisions. - Conduct thorough case reviews by analyzing evidence, identifying fraud or ris...