Customer Service / Dispatcher

Job description

Benefits: The Service Dispatcher is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. Excellent listening ability, empathy and customer service skills are required. Benefits Initiative, integrity, organizational, and supervisory skills are essential to achieving success in this position. You will be dealing with virtually all demographic groups, with the majority of daily contacts being with service technicians and service customers. Representative duties include: - Competitive salary - Dental insurance - Health insurance - Tuition assistance - Vision insurance - Employee discounts - Opportunity for advancement - Paid time off - Training & development - Wellness resources - Paid Training - Careers Advancement Opportunities - Flexible Scheduling - Competitive Compensation - Year-Round Work - Spiffs, Rewards, & Employee Contests - Taking direction to help the department achieve it's goals. - Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians. - Keeping customers in the communication loop, before, during and after the s...