Operations Associate

Job description

About this role: The Operations Associate is the first operational advocate a nurse encounters when joining our workforce. Every interaction — from an initial licensure inquiry to onboarding system access — is an opportunity to reduce friction, build trust, and demonstrate that we take the professional and personal investment our nurses make as seriously as they do. This role sits at the intersection of compliance rigor and relationship stewardship. You will manage multi-state license verification, credentialing timelines, and regulatory adherence — all while keeping the nurse experience at the center of every decision. What you'll do: Licensure & Credentialing - Verify, track, and maintain active nurse licensure across all applicable states using primary-source verification methods and internal tracking systems. - Manage license renewal calendars with advance notice workflows — ensuring nurses are notified 90, 60, and 30 days prior to expiration. - Coordinate multi-state compact (NLC) status determinations and advise nurses on compact eligibility with empathy and clarity. - Facilitate expedited licensure requests when patient care timelines demand it, owning escalation to licensin...