Senior HR Specialist
Western Union · Madrid, ES
We are looking for an experienced Senior HR Specialist who thrives in a fast-paced HR operations environment and takes full ownership of their assigned respo...
Job description
We are looking for an experienced Senior HR Specialist who thrives in a fast-paced HR operations environment and takes full ownership of their assigned responsibilities. The ideal candidate will be proactive and confident in handling complex employee queries, payroll inputs and labor-law-driven processes. They will act as trusted advisors to employees and managers, demonstrating a proven sense of urgency. This role would suit someone with strong HR shared services experience, in-depth knowledge of Spanish labor law and HR practices in the Iberian region specifically, a passion for continuous improvement. Understanding and knowledge of other European labor jurisdictions would be an advantage. Role Responsibilities: - Work with the HR ticketing system, resolving a wide range of employee queries in line with defined service level agreements (SLAs). - Take full ownership of assigned countries (focus on Iberia Region), including resolving complex stakeholder queries and leading local process improvements. - Prepare payroll inputs for assigned countries, ensuring high accuracy and compliance with time sensitive deadlines. - Prepare and deliver training sessions and facilitate meetings on...