Manager — Experience of Care — Lorain Hospital — St. Elizabeth Youngstown Hospital

Job description

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) The Experience of Care leader drives experience of care system and market strategies, tactics, and behaviors in the respective market(s) to achieve experience of care excellence as noted by achieving experience of care KPI targets and selected quality KPI’s. This leader has experience and working knowledge in hospital operations to assist in action planning and feedback. Essential Job Functions: Deploys system and market experience of care strategies, tactics, and behaviors. Institutes structure and processes that drive standardization of practices and policies across assigned market to continually drive quality and efficiency. Supports facility leadership by serving as a subject matter expert through data insight and training for understanding of their reports, provides support/guidance and patient experience reporting in appropriate venues/meetings. Participates in system and market experience of care committees and workgroups to consult and collaborate on system experience of care strategies and initiatives. Serves as a primary resource providing guidance, c...