Senior Learning Excellence Specialist

Job description

Change the way the world travels Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours. Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step. Team mission: Our mission at Learning Excellence is to empower Customer Care operations through innovative, empathetic, AI-driven training solutions. We leverage technology and automation to deliver faster, more effective learning outcomes while fostering a deep understanding of GetYourGuide's dynamic policies, processes, and guiding principles. Your mission: - Manage and deliver training programs to ensure BPO (Business Process Outsourcing) agents and internal Care teams hit their performance targets - Leverage AI tools and technologies to design, deliver, and optimize training programs for faster and more effective learning outcomes - Identify knowledge gaps amon...