Client Account Representative

Job description

Inside Real Estate is a fast-growing, independently-owned real estate software firm that serves as a trusted technology partner to over 500,000 top brokerages, agents, and teams. Their branded portfolio, BoldTrail, includes BoldTrail (Front Office), BoldTrail BackOffice and BoldTrail Recruit, solutions that create a complete tech ecosystem for clients, and deliver seamless end-to-end operations to scale success at any level. With an accomplished leadership team and its talented staff, Inside Real Estate brings the resources, scale, and vision to deliver ongoing innovation and success to their growing customer base. We are seeking a full-time Customer Service Representative for our Referral Network Team. This position is fully remote. In the RN Customer Representative role, you will respond to inbound leads from a variety of digital sources, including website forms, inbound calls, and text message replies. You will be responsible for pairing consumers with real estate agents based on the best fit for buying or selling their homes, while also considering paid membership status, agent ranking, and service area coverage. This role also includes handling a high volume of inbound and out...