Central Scheduling Lead Full Time Days

Job description

Job Summary The Central Scheduler Lead is responsible for overseeing the daily operations of the scheduling team, providing leadership, training, and support to ensure efficient and accurate patient scheduling. This role serves as a primary resource for escalations, performance monitoring, and process improvements while ensuring compliance with scheduling policies and optimizing resource utilization. The Central Scheduler Lead collaborates with internal departments, physicians, and administrative teams to enhance scheduling efficiency and maintain a high level of service for patients and providers. Essential Functions: - Leads, mentors, and supports a team of central schedulers, providing coaching, training, and performance feedback. - Assigns work, monitors productivity, and ensures team members meet scheduling accuracy and department goals. - Conducts regular team meetings to review scheduling procedures, address challenges, and implement process improvements. - Serves as the point of escalation for complex scheduling issues, resolving concerns in a timely and professional manner. - Oversees scheduling of patient appointments, procedures, and consultations across multiple departm...