Guest Services Manager- My Vacation Haven

Job description

Essential Responsibilities: - Owner/Guest Communication and Satisfaction - Serve as the primary contact for owners and guests, ensuring clear communication and swift issue resolution. - Collaborate cross-functionally with operations teams such as housekeeping and maintenance to address issues quickly. - Lead and manage the Reservations team, ensuring high levels of service for both owners and guests. - Address and resolve owner/guest concerns or requests promptly and effectively. - Provide training and leadership to enhance the team’s skills and customer service capabilities. - Reservations - Maintain a knowledge of all current and future available properties. - Responsible for the success of reservation team and ensuring guest satisfaction. - Complete all processes for entering reservations, adjusting reservations, or canceling reservations. - Review guest contracts to update reservations and process payments. - Explain contract and company policy to all prospective guests. - Negotiate rates and refunds Operational Excellence: - Develop and maintain consistent operating procedures to ensure smooth day-to-day operations. - Work with other departments to ensure efficient scheduling...