Allocations Team Leader

Job description

Your next opportunity: If you’re an experienced contact centre operations leader who thrives in a dynamic environment and enjoys leading from the front, we’d love to hear from you. We’re looking for an experienced and people-focused Allocations Team Leader to lead a high-performing contact centre operations team in a fast-paced, customer-critical environment. This is a hands-on leadership role where decisions matter. You’ll be responsible for driving strong operational performance, keeping your team engaged and motivated, and managing real-time issues that have high cost and customer impacts. As the Allocations Team Leader, you’ll lead a team responsible for real-time operational decision-making within a contact centre environment. You’ll balance service delivery, cost, safety, and customer outcomes while working closely with key stakeholders across the business. This role suits a confident leader who is comfortable making quick decisions, adapting to constant change, and taking accountability for outcomes. Your day will involve: - Lead, coach, and motivate an Allocations team to deliver strong operational results - Manage daily operational cadence, including volume fluctuations an...