Owner Experience Supervisor Portugal

Job description

Owner Experience Supervisor 🚀 We’re looking for an Owner Experience Supervisor to join GuestReady and elevate the way we support our property owners — one of our most important partners. In this role, you’ll lead a team of Owner Experience Agents across multiple markets and communication channels, ensuring we consistently deliver fast, high-quality, and seamless support. This is a hybrid position based in our Porto office . What You’ll Do: Lead a high-performing team 👥: Coach, support, and develop a team of Owner Experience Agents Set clear expectations and monitor key performance metrics such as CSAT, NPS, speed, and quality Deliver seamless owner support 💬: Ensure property owners receive fast, professional, and clear support across email, phone, chat, and CRM platforms Maintain a hospitality-first mindset in every interaction Manage complex cases 🧠: Take ownership of escalated or high-impact issues Improve processes at scale 🔧: Go beyond solving individual tickets by identifying underlying issues Raise quality standards ⭐: Partner closely with Operations, Finance, and Owner Success teams What We’re Looking For: Languages 🌍: Fluent English and Portuguese: Spanish is a plus: Experi...