Manager, Care Team Operations

Job description

Manager, Care Team Operations Heritage Health Network (HHN) is seeking a Manager, Care Team Operations to lead and optimize care delivery for our Enhanced Care Management (ECM) program. This role is responsible for driving team performance, operational efficiency, and high-quality member care by leading a team of 10–15 Lead Care Managers (LCMs) and collaborating cross-functionally with clinical, operational, and administrative partners. Primarily remote role (approximately 85%): with occasional in-field and in-office responsibilities as needed. What You’ll Do: Team Leadership & Development: Supervise, coach, and develop a team of Lead Care Managers (LCMs) Conduct regular 1:1s, performance reviews, and training sessions Support onboarding and ongoing staff development Address performance concerns and implement improvement plans Care Operations & Workflow Management: Oversee daily workflows, caseload distribution, and scheduling Ensure timely member outreach, engagement, and care plan completion Maintain high standards of operational execution across the team Performance & Reporting: Own and drive team performance against key KPIs (engagement, timeliness, care plan completion) Track,...