Senior Technical Product Specialist

Job description

Description As a Technical Product Specialist (m/f/d) , you play a pivotal role in ensuring that our chemical metrology systems are understood, applied, and operated at their highest potential. You are the technical backbone for both internal teams and customers: developing and refining training materials, explaining complex measurement methods, and supporting users in troubleshooting, maintenance, and application optimization. Join us now!: Role Responsibilities: - You develop, maintain, and optimize technical training materials for our chemical metrology systems – in collaboration with the Field Service Engineers and the Service Director. - You conduct customer and internal trainings – on‑site, in the lab/cleanroom, or remotely – communicating complex technical content clearly and in a practical, hands‑on manner. - You analyze service cases, customer feedback, and system usage to derive improvements for training materials, service processes, and product specifications. - You explain product functions, chemical measurement methods, troubleshooting, and maintenance steps in a clear, application‑oriented way. - You work in direct exchange with customers, gather requirements, and der...