Account Manager

Job description

The Account Manager is responsible for ensuring customer success and long-term retention within Marco’s Print Business Unit. Leveraging data from the Insights Cloud Portal and adhering to directives from business unit leadership, this position fosters strong client relationships and supports retention strategies that reflect the best interests of the customer. Through effective cross-functional collaboration, prompt issue resolution, and dedication to upholding Marco’s Gold Standard experience, the Account Manager – Print enhances customer loyalty and addresses the evolving requirements of key clients. Performance in this role is evaluated based on customer satisfaction, retention rates, and proactive client engagement. QUALIFICATIONS: - Deliver prompt and professional communication to core clients while maintaining regular engagement to strengthen overall relationship quality. - Monitor account status, identify early indicators of dissatisfaction, and proactively take action to stabilize and retain at-risk customers. - Act as the primary point of contact for service, billing, and account inquiries while working closely with internal teams to resolve issues efficiently and escalate...