Internship: HR Data Analytics – Strengthening HR Self Service Through Ticket and Knowledge Base Analysis

Job description

Job Title Internship: HR Data Analytics – Strengthening HR Self Service Through Ticket and Knowledge Base Analysis Job Description: Assignment type : Internship: Start date : September: Assignment duration : 6 m onths Location : Veghel: Education level : Bachelor/Master: Desired study : Data Science, (International) Business administration or related Language : Dutch/English: Description of assignmen t: Vanderlande’s global HR organization uses TOPdesk as the central HR service platform for handling HR-related questions and requests. Despite maintaining a comprehensive HR Knowledge Base covering topics such as onboarding, contracts, leave, compensation, and policy guidance, HR still receives recurring tickets on subjects for which knowledge articles are already available. On the other hand, there are also ticket categories for which no supporting knowledge article exists at all. This internship investigates the alignment between HR ticket data from the past 24 months and the content of the HR Knowledge Base. The goal is to identify gaps, overlaps, and opportunities for improvement in order to strengthen HR’s self-service capabilities and reduce unnecessary ticket volume. Ultimately...