Customer Engineer Thermal NSW

Job description

Job Title Department: Reports to: Thermal Customer engineer – (Technician): Global Service: Base Region & Country APAC - ANZ: Thermal Supervisor: Position Summary/Objectives of Incumbent: The purpose of this position is to carry out the maintenance servicing of Vertiv equipment, after hours service work and commissioning as planned and directed by the Service Operations Manager and Thermal Supervisor. Key Responsibilities: Planning & Reporting: Field Service Reports - to be completed for every maintenance & service call attended. - Plan your customer service maintenance visits in a structured and methodical manner. - Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day. Operational Delivery: Maintain relationships between the VERTIV and our customers, by having professional interactions with customers & providing customer feedback to the Vertiv Team. - Carry out commissioning, service contract maintenance and after-hours service commitments in a professional, efficient manner. - Keep up to date with your training requirements across multiple Vertiv technologies. - Maintain the supplied company vehicle &...