Client Care Team Associate (Veterinary Receptionist)

Job description

Job Title: Client Experience Team Associate Salary: £26,701 per annum: Location: DWR Veterinary Specialists: Job Type: Full-time, Permanent: Hours: 40 Hours per week Monday to Sunday Shifts: Shift pattern between the hours of 8am-7pm Mon-Fri and weekends, 9am-5pm We are searching for a passionate individual to join our wonderful Client Experience team at DWR Veterinary Specialists. Our front-of-house team is the face and voice of our business, making this role exceptionally valued. In this position, you will work closely with our clinical team to ensure that our clients and patients receive the highest standard of service and care. Main Responsibilities: - Greeting clients and their pets upon arrival in a warm and friendly manner - Communicating directly with our vets, physiotherapists and nurses regarding their appointments, clients and patients - Explanation to our clients of the status of their accounts, taking payments and issuing invoices, discussing insurance queries - Arrangement of routine and emergency appointments from our referring vets in primary care practice - Fielding of phone and electronic enquiries from clients, referring vets and colleagues - Close collaboration...