Entry Level Bilingual (Spanish/English) Helpdesk Specialist, San Antonio
Patriot, LLC · San Antonio, Texas, US
The Bilingual Service Desk Analyst I will be able to communicate fluently in English and in Spanish to serve as the first point of contact for our Company an...
Job description
The Bilingual Service Desk Analyst I will be able to communicate fluently in English and in Spanish to serve as the first point of contact for our Company and our customers’ day to day IT related requests in a 24/7/365 call center environment. This position could support one, or both, of the client’s TSD (Technical Service Desk) tier 1 or ASD (Account Service Desk for Automated Commercial Environment (ACE) application) tier 2 environments providing Analyst I level support. Primary job functions include providing high level customer service to resolve all first level IT related issues, isolates problems, determine and implement solutions as well as diagnosis and dispatch to additional support staff. Qualified candidates must be self-motivated, organized, and have strong customer service skills. This position handles requests for support relating to the remote access and repair of personal computers, printers, servers, related systems and access to these systems. Responsibilities: - Provide remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware - Respond to email messages, web inquiries, and or phone calls for custo...