Quality Assurance Team Lead

Job description

At Liberty, we strive to maximize our impact and exceed goals by investing in our teammates to deepen our relationships in the workplace and communities we serve. We take pride in promoting a socially responsible and sustainable future through initiatives and investment. SUMMARY OF THE JOB: Reporting to the Manager, Commercial Operations & Quality Assurance, the incumbent is responsible for establishing and leading a centralized Quality Assurance function within Analytics & Operations. This role serves as the primary subject matter expert for operational quality, procedure governance, and audit coordination. The Team Lead ensures consistency, risk mitigation, and operational sustainability by shifting quality ownership to a dedicated function focused on prevention. ESSENTIAL FUNCTIONS: Team Leadership & Oversight: - Lead and coordinate Operations Quality Assurance team, ensuring clear accountability and workload alignment across QA Specialists. - Serve as escalation point for complex operational, quality, and compliance issues. - Establish team standards, priorities, and performance expectations. Procedure Governance & Control: - Own and enforce consistency in procedure creation, m...