Central Access Associate [RP-N]

Job description

Title: Central Access Associate [RP-N] Job Type: Regular Company: Roswell Park Comprehensive Cancer Center Department: Central Access Center Time Type: Full time Weekly Hours: 40 FTE: 1 Shift: First Shift (United States of America) Summary: Acts as primary customer communications liaison for the organization using one or more technological touch-points, including CRM system, email, web, chat and phone; answers requests for information from patients, caregivers and community healthcare providers; maintains knowledge and provides information related to Roswell Park services including cancer care, supportive services and clinical trials, also any relevant community services or resources to optimize positive experience; initiates care path by working with new patient referral team according to Roswell Park guidelines; coordinates communication between patients or their caregivers and Roswell Park clinical and supportive staff; investigates patient inquiries or complaints and triages them to appropriate resource; conducts follow-up to ensure satisfaction; uses analytical and creative skills, multi-tasking ability and the talent to problem solve efficiently and promptly; serves as primar...