Customer Success

Job description

Krea is building next-generation AI creative tools for artists, designers, and studios. Our mission is to make AI intuitive, controllable, and genuinely useful for creative work. We believe AI is a new creative medium - one that spans text, images, video, sound, and even 3D. We’re looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You’ll work closely with creative teams, guide them through workflows, and be the connective tissue between customers, product, and sales. What you'll do: Own post-sale customer success: onboarding, adoption, renewals, and expansion Help customers integrate Krea into their creative workflows and daily work Drive product adoption across our core customer profiles Communicate new feature and product updates (we ship weekly) Track usage and customer signals to help customers get more value Identify expansion opportunities and support renewals and upsells Share customer feedback with the product and marketing teams and help shape what we build What we're looking for: Experience in Customer Success or Account Management A creative background (e.g.: account manager a...