Team Leader - IT End-user Services

Job description

At IQM, we build world-leading quantum computers for the well-being of humankind. We design systems to tackle computational challenges beyond the practical limits of classical machines. Our work sits at the edge of science and engineering. It's complex, demanding, and deeply collaborative. We turn deep research into reliable, full-stack systems that drive discoveries in fields like medicine, energy, and technology, reshaping how the world computes. Join the team that gives quantum a heartbeat. The work: IQM is growing, and so is the need for a smooth, reliable end user experience. You will help make everyday work at IQM simpler and fluent, across devices, tools, and ways of working. You will lead end user services as a domain owner. That means keeping daily support running well, driving improvements that stick, and building a scalable delivery model with internal and external partners. What you’ll actually do: Lead end user services as a domain, ensuring reliable daily operations and a consistently good user experience Oversee support delivery, manage escalations, and keep service levels on track Own SLAs, KPIs, and reporting, and use data to drive improvements Build scalable servi...