Home Lending Mortgage Processor II

Job description

In this role you will carry a pipeline of government (FHA/VA), conventional, and purchase loans beginning with the initial conditional approval through the final underwriting approval. You will contact the customer after the loan has been conditionally approved, upon final approval, and with follow up calls in between. The discussions may involve, but are not limited to, the discussion of structure of the conditional approval, the review and request for outstanding conditions or documentation, as well as discussing next steps in the process. As a mortgage processor within the Loan Processing team, you will be responsible for guiding the customer throughout the loan process, which may include requesting any additional documentation, following up on the conditions needed and answering any customer questions along the way. Job Responsibilities: - Own the customer experience for Chase-to-Chase refinances and outside lender refinances - Educate and nurture customers through proactive outreach, including delivery of follow- up’s and status updates during the loan process - Learn industry best practices, and identify how the solution can be leveraged to implement these practices to drive...