Interaction Evaluator Quality Analyst French Speaker (Fixed Term Contract 12 months) - EMEA

Job description

About the team The Search and Interaction Safety Operations team will assume a critical role in ensuring the seamless operation of TikTok's search and interaction feature, implementing operational processes, and overseeing day-to-day activities. By proactively addressing safety concerns and enhancing operational efficiency, the team will significantly contribute to TikTok's mission of providing a safe, smooth, and enjoyable search experience for users worldwide. Responsibilities: - Conduct sampling and be the arbitrator of appeals to evaluate the quality of labellers and QAs involved in comment, messaging or any interaction-related projects. - Work closely with multiple business partners (e.g., BPO or in-House labellers, QAs, Trainers, etc.) to enhance quality and efficiency, such as weekly calibrations, daily Q&As, quality analysis reports, etc. - Create training materials, presentations, and manuals for use in moderations team in Interaction projects. - Identify supports needs with TL and stakeholders and establish a training schedule to ensure all employees receive appropriate training. - Evaluate cases on a daily basis and provide the RCA feedback, which can be translated into...