Business Support Assistant

Job description

We currently have a vacancy for a Business Support Assistant within the Building Maintenance Helpdesk, part of the Corporate Asset Management team based at our Logistics Centre in Perry Barr. Your role is to handle requests for building maintenance and ensure that they get to the right contractor for action, keeping the customer updated and following up to ensure that invoices are checked, challenged and receipted for payment, as well as building strong relationships with the contractors, Building Surveyors and the wider Corporate Asset Management team. You will be responsible to the Building Maintenance Team Leader and happy to work using your own initiative and experience, seeking advice where needed. Key Responsibilities: Handling Building maintenance requests, checking that all relevant details have been provided before sending them out to the appropriate contractor for action. Dealing with customer enquiries via Web-chat and CX portal updates in a professional and timely manner Using the CX Portal to upload work sheets from the contractor to be approved Receipting and processing of invoices for completed works once approved, using the Oracle system Checking Purchase Orders to...