Delivery Platform Engineer

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. As a key contributor to the Professional Services Team, the ideal candidate will be a passionate, self-managed individual who can work well with a cohesive team to help delight customers and grow business. Key Responsibilities: - Provide customers with configuration advice, training, and problem resolution throughout the setup and installation process of Five9’s call center software. - Design and configure Five9’s platform for each customer’s unique requirements - Troubleshoot software solutions in a wide array of configurations and customer environments both remotely and on-site - Provide customized training to ensure customers have a thorough understanding of these solutions. - Articulate the value of Five9’s Professional Services through demonstrations and...