IT Support Analyst

Job description

Step into tech at the heart of a global luxury fashion house! We’re recruiting on behalf of an iconic luxury fashion house for a confident, outgoing IT Support Analyst to deliver premium 2nd line support in a fast-paced, design-led environment. This is a high-visibility, people-facing role - ideal for someone energetic, proactive and comfortable being on the floor, not behind a desk. What You’ll Do: - Deliver high-quality 2nd line IT support to internal teams (face to face, phone & email) - Own incidents and requests end-to-end using ServiceNow , meeting SLA targets - Communicate clearly and confidently with users at all levels, including senior leadership - Support laptops, mobile devices, meeting rooms and collaboration tools - Install, image and deploy laptops, iPhones, iPads & MacBooks - Troubleshoot hardware, software and basic network issues - Create knowledge articles and actively share best practice - Work closely with business users, third parties and IT colleagues across sites Tech You’ll Work With: - Microsoft Active Directory, O365, Intune & Azure - Teams & meeting room technology - Windows & Apple device builds and support - Remote support tools (Bomgar, RDP) - Printin...