Customer Success Associate - REMOTE

Job description

Description Binary Defense (BD) is seeking a talented Customer Success Associate . Summary: - Building relationships with your existing client base to ensure they are engaged with their service and finding value - Ensuring your clients are getting the highest return on their investment from their service - Strategically and proactively partnering with your clients to understand their key security related business challenges and initiatives - Partnering with internal teams to manage and retain client relationships and build client loyalty - Ensuring client satisfaction, retention, operational efficiency and quality of service for all accounts - Working with account managers to grow existing business with product portfolio and additional services - On-boarding new clients and continuing to engage on a quarterly basis with business reviews. - Contributing to the sales team and customer success team for business initiatives and training support. Responsibilities: - Working towards and achieving overall retention & engagement goals - Building relationships with senior level individuals across accounts - Collaborating with others to overcome challenges whilst working in a fast paced and...