Customer Service Representative

Job description

POSITION SUMMARY: The Customer Service Representative is the communication link between customer/sales/production and provides high level, professional customer service by responding to customer inquiries by telephone, email, written communication or personal contact to provide product/services information and to resolve mostly routine and some non-routine, more complex problems and requests with accuracy and efficiency. JOB RESPONSIBILITIES: - Provide a high level of customer service via telephone, email, written communication or personal contact to resolve mostly routine problems and requests. - Identify and assess customers’ service needs and refer to other service or technical departments for follow up or additional information as needed. - Ensure order instructions and information are submitted accurately and per customer specifications. - Maintain current and accurate order entry information in all required software programs. - Build sustainable relationships and trust with customer accounts through open and interactive communication. - Additional duties as assigned. ADDITIONAL RESPONSIBILITIES: QUALIFICATIONS / REQUIREMENTS: - High School Diploma or GED - Associate Degree or...