Help Desk Representative II

Job description

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list. Support Center Representative: Location: Frisco, TX: ***1st, 2nd & 3rd Shifts Available (dependent on team)*** ESSENTIAL DUTIES AND RESPONSIBILITIES: ***1st, 2nd & 3rd Shifts Available (dependent on team)*** - Ability to understand the current state of ATMs to fully diagnose problems for resolution - Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research - Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues - Create, review and close tickets and maintain accurate customer records - Answer inbound calls from clients, customers, and external vendors - Ability to follow call tree to accurately transfer calls to the appropr...