Saganing Front Desk Agent FT - 2512

Job description

Posting: Open to Public Rate of Pay: $14.07: Position Summary: Under the supervision of the Saganing Front Desk Supervisor, check guests in and out of the Saganing Eagles Landing Hotel in a friendly, professional manner, using the hotel computer system. Answer guests questions about hotel, casino, and local area attractions. Essential Duties and Responsibilities: - Handle guest concerns and requests to ensure the guests full satisfaction. - Book, change and cancel all reservation requests for a guest. - Complete the Front Desk daily shift checklist. - Balance bank at end of shift; notify Supervisors or Managers of any discrepancies immediately. - Give guests their messages, packages, and faxes, and maintain log accordingly. - Work with other team members to maintain the best service standards available. - Upsell guests on rooms, service and amenities. - Exercise the Four Service Drivers and SECR Core Values at all times. - Practice Saganing Hospitality Rules with every internal and external guest. - Assist in maintaining a pleasant environment by removing and disposing of trash, cleaning up spills and clutter, and keeping work areas organized. - Provide excellent customer service f...