Guest Experience Shift Lead

Job description

What you'll bring to the team This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career. Qualifications & Experience: . What You'll Do: - 🎯 Act as Supervisor on Duty , keeping Admissions running smoothly - 👥 Assign, support, and motivate front-line teams to be truly guest-obsessed - 🚦 Manage queues and guest flow safely and efficiently during peak times - 🛟 Champion health, safety, and compliance across all departments - 💬 Resolve guest issues quickly by coordinating with the right teams - 🎓 Train and develop Hosts (ride safety, food safety, retail standards & more) - 🌟 Coach performance, empower guest recovery, and elevate service standards - 🤝 Jump in where needed—training, scheduling, engagement, and support Qualifications & Experience: What You'll Bring: - 🎓 High school diploma or GED required - 🎢 Experience in attractions, entertainment, or service-based roles preferred - 🧑‍🤝‍🧑 Proven customer service and guest interaction...