Valet Supervisor

Job description

ESSENTIAL JOB FUNCTIONS: Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure. Responsible for supporting the Valet manager in all departmental initiatives, goals and objectives, training and process/procedure development. Responsibilities include valet car parking/retrieval and assisting valet cashier. Owns the Valet area arrival experience including cleanliness, customer facing signage and directional, audio/visual components, and ensures the highest level of welcoming and promptness from staff. Investigates, follows-up and reports incidents and damage claims. Takes corrective actions as appropriate. Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines. Reviews scheduling and staffing levels to ensure adequate levels to accommodate guest volumes. Maintains and review tracking and logging processes to measure and monitor productivity and capacity. Engages in and drives all aspects of leading employees, training, evaluating, coaching, counseling, recognition, team building and development team members. Drives a sense of urgency within...