Team Lead – Aged Care Customer Service (Call Centre)

Job description

Indigo (formerly Independent Living Centre WA) is a leading provider of Assistive technology (devices and equipment), home modifications, therapy, and professional education. We provide tailored allied health and AT solutions to people with disability, seniors, carers, health professionals and educators. Through our customer-centric services we aim to achieve greater independence and inclusion for all. The Role: With the continued success of Indigo and the GEAT2Go (Goods, Equipment and Assistive Technology) program, we are seeking a passionate and professional Team Lead to join our Aged Care Customer Service call centre. The Team Lead is responsible for the day-to-day leadership and performance management of a team of Customer Service Officers, operating within call centre environment. The role focuses on coaching, supporting and motivating the team to deliver high-quality, person-centred service outcomes while consistently meeting service levels, quality standards and operational targets. The duties will include but not limited to: - Lead a team of customer service officers to provide assessment and recommendation of assistive technology that support individuals to meet their goal...