Customer Service Representative - After-Market Spare Parts

Job description

Who You Are The Customer Service Representative role will be responsible for facilitating a simple and effective exchange between the customer and customer service representative on behalf of FANUC Canada for the purchase of after‑market (spare or replacement) parts. The position requires responding to customer requests for technical information, price, delivery and the order of spare or replacement parts for the complete line of FANUC Robots and the subsequent processing and management of those orders. How It’s Done: Perform daily order management functions including: - Assess customer needs and determine required parts, quantities, and specifications - Verify part availability, lead times, and provide accurate pricing and quotations - Process orders including entry, confirmation, data input, and invoicing - Monitor orders through fulfillment, including delivery validation and follow-up - Manage returns, warranty claims, credits, and support PC/server simulation software processing, registration, and troubleshooting - Deliver positive customer interactions that effectively address both practical needs and emotional concerns. - Demonstrate strong customer focus with a courteous, pr...