Strategic Account Manager

Job description

Position Summary The Strategic Account Manager (SAM) serves as a trusted advisor and primary point of contact for our healthcare payor clients. You will own a portfolio of strategic accounts, driving adoption of our solutions, ensuring client satisfaction, and identifying opportunities for growth. This is a highly visible role requiring strong relationship management, healthcare expertise, and the ability to thrive in a dynamic, start-up environment. Duties / Responsibilities: Customer & Account Management: Build and maintain trusted, long-term relationships with customers. Serve as the strategic point of contact, understanding client objectives, challenges, and how our solutions can best deliver value. Drive customer engagement, adoption, and satisfaction through proactive account management. Monitor client health and escalate risks to ensure retention and long-term success. Renewals, Expansion & Contracting: Lead renewal and expansion strategies within assigned accounts in collaboration with Sales. Manage the contracting process for assigned accounts, including overseeing renewals, coordinating terms, and ensuring timely execution of agreements. Strong understanding of payor cont...