ESM Tech Lead

Job description

Role/Title: Sr. ServiceNow Administrator Location: Remote: Duration: 3 Months: Primary Skills: ServiceNow Administration. Responsibilities : - Perform assigned day-to-day operations of ServiceNow platform. - Maintain the stability and usability of the platform across production and non-production environments. - Perform application maintenance to include performance monitoring and error identification and remediation. - Support troubleshooting and resolution of ServiceNow platform incidents. - Contribute to ServiceNow version upgrade execution. - Manage ServiceNow instance security: user/group access, administration, access control lists. etc. - Provide configuration assistance to ServiceNow developers. Must have: - ServiceNow CSA certification. Sound knowledge on ServiceNow platform and products. - Above average communication skills to handle client interactions. - Hands-on experience with ServiceNow administration, ITSM, integrations. Code reviews & migrations. - Support hours: 9-5 Central Time, with occasional support over the weekend.