Customer Service Coordinator III

Job description

Overview The Facilities Customer Service (Coordinator Service III) role is primarily the first touch point and central communication hub for USU Facilities. As such, this position is responsible for a vast array of knowledge regarding all of USU buildings, key and access control systems, and USU policies and procedures. This position also ensures that Facilities operations are efficient and that customer work requests are taken accurately, promptly and courteously using discretion as needed. Kind, patient, and prompt customer service skills are required to answer telephones, emails, and various other incoming and outgoing correspondences. Will assist visitors, and resolve customer concerns and inquiries in a way that exceed customer needs. Works closely as a team and independently to make sure that the day-to-day building operations and access run smoothly. Responsibilities: Assists Customer Service Desk as follows: - Serves as the main point of communication between all of central and statewide campuses and Facilities departments. - Responsible for determining level of work done and make assignments to appropriate shop(s) on all work requests. - Responsible for determining appropr...