Service Desk Engineer

Job description

Service Desk Engineer Permanent - Up to £38k Location - South West, Weston Super Mare, Bristol, Clevedon, Portishead. Shift Rota  Our client UK IT experts, boasting 25 years of expertise, providing top-notch enterprise-level IT services encompassing Managed IT support, Cybersecurity, and Communications, are looking for a  Service Desk Engineer .  The primary responsibility of the Service Desk Engineer will be to maintain optimal computer functionality to facilitate end users in completing their business tasks. This entails promptly addressing escalated end-user help requests within defined SLAs, providing assistance, guidance, and escalating issues to Level Service Desk Technicians when necessary Operational Management: - Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution within our ticketing system. - Use remote tools and diagnostic utilities to aid in troubleshooting. - Research solutions through internal and external knowledgebase as required. - Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repa...