IT Support Lead

Job description

Provide technical, hands-on leadership to the IT Support Officers and act as the escalation for complex IT problems in a fast-paced, global organisation. What's in it for you?: As an IT Support Lead , you’ll lead a Team of IT Support Officers and sit at the intersection of technical delivery, people leadership, and service operations in a newly-created, hands-on technical leadership role. This role will only be advertised for one week as it is an urgent role. Your role with us: You'll be the technical bridge between our IT Support Officers and the Sys Admin team — the person IT Support escalates to when tickets get hard, and the person Sys Admins can confidently hand work down to. You'll own day-to-day service desk operations, but you'll also be expected to roll up your sleeves on complex troubleshooting across endpoint, identity, networking, AV and SaaS. You'll get to combine deep technical capability with people leadership to drive high-level internal customer service across technology solutions. Who are we?: At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the entertainment industry, including Stake.com, Kick.com and Twist Gaming. Stake...