Managed Security Ser. Ops. Snr. Spec.

Job description

Join Us At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. What you’ll do: ROLE PURPOSE: Managed Security Services Operations Specialist is accountable for managing all of the corporate customer security equipments (Checkpoint, Juniper, Fortigate, Palo Alto etc.), security services (Forcepoint, proxy, ips, ssl vpn) and resolving customer incidents or requests during the daily operations. TECHNICAL SUPPORT: - Accountable for resolving corporate customer incidents occurred on VFNET Core Security Devices (Shared Vfnet Firewalls, ips, DDoS, vpn devices etc.) - Accountable for resolving corporate customer incidents by configuring Customer security Equipments - To response customer incident tickets on Service Desk within agreed KPI’s - To resolve customer incident tickets on Service Desk...