Customer Support Officer Tech Career Pathway - '26

Job description

- Customer Support Officer – Tech Career Pathway (Microsoft Cloud | Regulated Fintech) - North Sydney (Hybrid) | 12-month Contract - Mortgage House is hiring a customer support professional who is ready to move into technology the right way: through real operational exposure, structured learning, and disciplined delivery in a regulated financial services environment. - You’ll start in Customer Care (post-settlement servicing) and progress through a 12–18 month internal pathway into Junior QA or Junior Software Development. This role suits someone who enjoys customers, enjoys systems, and wants to build a credible technology career. - What you’ll do (Phase 1: Customer Support) - • Provide high-quality post-settlement support via phone, email and digital servicing channels - • Handle requests including repayment changes, discharges, hardship assistance and direct debit setup - • Log, triage and resolve requests within SLA using Jira Service Management and our core platforms - • Work closely with Settlements, Credit, Legal and Collections to coordinate outcomes - • Maintain accurate records across servicing and knowledge systems with strong attention to detail - What you’ll grow into...