Senior Planner Digital Customer Journey

Job description

Location(s): Franklin, TN Job Schedule: Full-time - Hybrid - 4 days a week Education Requirement: Bachelor's: Sponsorship: No: Come Drive Innovation with Us. We are currently looking for a Senior Planner Digital Customer Journey to join our team in Franklin, TN. This Digital Customer Journey role sits within the Marketing & Customer Experience organization and plays a pivotal part in shaping the end to end digital ownership journey across the MyNISSAN App, MyNISSAN Owner Portal, and Nissan One ID. You will help shape our customer platform offering that connects millions of Nissan drivers with their vehicle, dealer, and our brand. In this role, you will partner closely with Customer Experience leadership, product owners, and cross functional business stakeholders to define and optimize the digital experiences that support our customers throughout their ownership lifecycle. You will help translate customer insights, product marketing perspectives, market trends, and business objectives into clear digital product requirements that enhance engagement, usability, and overall customer satisfaction. The ideal candidate brings a blend of business analysis discipline, customer centric think...