Power Management Engineer II

Job description

Position Summary The Power Management Engineer II provides advanced technical support for Vertiv power systems to domestic and international customers, Customer Engineers, and field personnel. This role serves as the primary escalation point for Technical Support Engineer I team members and acts as a critical interface between field operations, engineering, customers, and logistics to drive timely resolution of complex technical issues. This position emphasizes independent troubleshooting, advanced root cause analysis, technical documentation, process improvement, and mentoring, while delivering professional customer support with moderate supervision in a fast-paced, high-profile environment. Product Scope: - Single-phase and three-phase UPS systems - Advanced VRLA, VLA, and Lithium-ion battery systems - DC power systems - Busbar and switchgear products - Rack Solutions Equipment - Foundational power distribution and critical infrastructure applications Key Responsibilities: - Provide advanced technical support for domestic and international customers and Customer Engineers - Serve as the escalation point for Technical Support Engineer I issues - Identify, analyze, and resolve comp...