Director of Housekeeping

Job description

The Director of Housekeeping is responsible for leading and managing all operations of the Housekeeping and Laundry departments to ensure the highest standards of cleanliness, presentation, and guest satisfaction throughout the resort. This position oversees all team members, ensures compliance with EOS Hospitality standards, and drives performance metrics related to cleanliness scores, labor efficiency, and guest service. Responsibilities: Provide leadership and direction for the housekeeping and laundry teams, including hiring, training, scheduling, coaching, and performance management. Oversee daily operations of guestrooms, public areas, back-of-house spaces, and laundry. Ensure consistent execution of cleaning standards and property presentation across all areas. Develop and manage department budgets, including labor, supplies, and equipment costs, while ensuring alignment with forecasted expenses. Conduct regular inspections of rooms and public areas; maintain close communication with the Front Office, Engineering, and P&C teams. Maintain sufficient inventories of linen, supplies, and amenities; oversee ordering and cost controls. Drive departmental training initiatives, safe...