Implementation Services Manager

Job description

About the role At Digital Realty , we are looking for a hands-on Implementation Services Manager (f/m/d) in Vienna to drive the successful delivery of customer installations and white space fit-out projects within our data center environments. This role is critical in ensuring that complex customer solutions are delivered on time, on budget, and with the highest quality standards — directly impacting customer satisfaction and long-term success. The position operates at a subregional level , with responsibility for projects across the DE, AT, KR, and CH region, requiring close collaboration with cross-functional teams and multiple sites Key Responsibilities: - Own end-to-end delivery of customer implementation projects - Plan, coordinate, and execute white space fit-outs and infrastructure installations - Manage internal teams (e.g. Remote Hands, Operations, Security) and external vendors - Oversee project timelines, budgets, procurement, and resource allocation - Act as the primary interface for customers during project delivery - Conduct quality checks, audits, and acceptance processes - Ensure smooth handover to Operations , including full documentation - Support RFP processes an...