Business Applications Engineer

Job description

Company Description Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. Job Description: The role of Business Application Engineer is to be responsible for IT Applications Support activities. Providing advanced technical support for business-critical applications, ensuring that all incidents that have been escalated from the Service Desk Support teams, or have been raised directly into the IT Application Support queue are resolved promptly. This role acts as a key liaison between the technical teams and the business users, analysing complex issues, applying deep application knowledge and working with development and infrastructure teams, where needed, to maintain high system availability and performance. This role also contributes to continuous improvement by identifying recurring issues and recommending long term solutions using Problem Management and ITIL best practices. Responsibilities: - Respond promptly to incidents related to Applications reported through the Service Desk or monitoring...