Health Spa Attendant

Job description

The Health Spa Attendant provides operational support and hosts guided tours of the Spa, anticipating guests’ needs and inquiries and education to guests and team members. Assist guests in the correct use of all facilities including sauna, steam room and fitness equipment Assist guests regarding hotel facilities in an informative and helpful way Learn the names and personally recognize our regular guests and members Ensure the smooth operation of the Spa and complete all shift duties Respond to inquiries providing complete details of all spa, salon, and fitness aspects Ensure individualized guest service through acknowledging and responding to guests needs and expectations If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved) and follow-up on issues as needed (if computer access is not available, give information to admin support) Perform all duties while maintaining the guest’s comfort Responsible for the cleanliness of lockers, hallways, artwork, fixtures, treatment rooms, offices, consultation rooms, steam and sauna facilities, stairwells, bathrooms and service closets Assist with any situation that impacts the guest experience Remove...