Senior Solutions Engineer (x/f/m) - Milan

Job description

Your mission The Technical Services team is at the heart of the Doctolib ecosystem. Our mission is to improve user experience by optimizing the connection between customers and Engineering teams. We're looking for a Senior Solutions Engineer to join our Milan team to tackle the most complex technical challenges in our medical centers management software (Vettore) and to help grow the team and share knowledge. Your responsibilities include, but are not limited to: - Manage and resolve the most complex technical escalations from customer-facing teams, with cross-stack root cause analysis (database, backend, frontend, integrations) - Identify common patterns: distinguish isolated cases from systematic patterns and propose structural fixes, not just quick mitigations - Coordinate cross-team working groups (PM, Engineering, Product, Customer Care, Sales) to deliver cross-team solutions - Provide technical and methodological mentoring to junior team members, supporting their growth - Experiment and introduce new troubleshooting approaches—particularly integrating agentic AI tools as multipliers of individual and team capabilities - Oversee connector API launches and interoperability topi...