Customer Service Representative
Carrier · US
Our Customer Care Center is the first line of customer communication for incoming calls on the 1-800-Carrier line. We serve North America, including Canada....
Job description
About This Role: Our Customer Care Center is the first line of customer communication for incoming calls on the 1-800-Carrier line. We serve North America, including Canada. Our customer base is end users of our brands of HVAC equipment (residential homeowners). We will also assist in servicing our network of Carrier brand dealers looking to obtain parts or technical support. Training: Training is 2-3 weeks long. It will take place on site. Half of the time will be a classroom training, the second half will be hands on with our systems Key Responsibilities: Works under immediate supervision to provide satisfactory and quality customer service Assists with answering basic customer inquiries on product availability, maintenance, and the status of orders Assists with resolving basic customers' service or billing complaints Assists with keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Dealer referrals—getting them connected with a dealer that can provide sales or service Our number one goal is to get the homeowner connected with the dealer through warm transfer Provide customers with warranty in...